Terms of service

These Terms of Service govern your use of appliedai.nz and purchases from Applied AI. By using the website or placing an order, you agree to these terms. If you do not agree, do not use the website or purchase from us.

1. About us and contact

The website and store are operated by Applied AI in New Zealand. You can contact us at hello@appliedai.nz.

2. Eligibility and acceptable use

You must be legally able to enter into a binding agreement to place an order. You must provide current, complete, and accurate information. You must not misuse the website, interfere with its security or operation, introduce malicious code, scrape or copy content without permission, infringe the rights of others, or use the website for an unlawful purpose.

3. Products, services, and information

We offer physical goods, including printed art; digital or electronic products; and professional or creative services. We aim to describe and display them accurately, but colours and appearance may vary between screens and physical prints. Product images may be illustrative.

We may correct errors and update descriptions, availability, or pricing. Material changes will not be applied to an accepted order without your agreement, except where required by law.

4. Orders and contract formation

Your order is an offer to purchase. An automated acknowledgement does not necessarily mean that we have accepted it. A contract is formed when we confirm acceptance or dispatch or deliver the purchase, whichever occurs first.

We may reject or cancel an order for legitimate reasons, including unavailability, an obvious pricing or description error, suspected fraud, payment failure, or a legal restriction. If we cancel after taking payment, we will refund the affected amount.

5. Prices and payment

Prices are shown in the currency displayed at checkout. Applicable taxes, shipping charges, and other fees will be shown before you complete your order where practicable. You authorise us and our payment providers to charge the amount shown at checkout. You are responsible for any fees charged by your bank or payment provider.

6. Shipping and delivery

Physical goods will be shipped using the method selected at checkout. Delivery dates are estimates unless we expressly agree otherwise. Risk in physical goods passes to you on delivery, subject to applicable law. Please provide an accurate and accessible delivery address.

Any separate Shipping Policy displayed on the website forms part of these terms.

7. Digital products

When you buy a digital product, you receive a limited, non-exclusive, non-transferable licence for the personal or business use described on the product page. Unless expressly permitted, you may not resell, redistribute, sublicense, publish, share access to, reverse engineer, or create a competing product from it.

Access may require compatible devices, software, and internet service. We will disclose material technical requirements that we know about. The Refund Policy explains cancellation and remedies for digital products.

8. Services

The description, proposal, quote, or written agreement for a service defines its scope, deliverables, timing, fees, and any customer responsibilities. You agree to provide reasonably requested information, access, decisions, and feedback on time. Delays caused by missing customer inputs may change the delivery timetable.

Changes outside the agreed scope may require a revised fee or timeline, which we will agree with you before performing the additional work. Unless otherwise agreed, you retain ownership of materials you supply and grant us permission to use them to deliver the service. Ownership and licence terms for deliverables will be stated in the applicable service description or agreement.

9. Intellectual property

The website, branding, text, artwork, graphics, digital products, software, and other content supplied by Applied AI are owned by or licensed to us and are protected by applicable intellectual property laws. Except for a licence expressly granted with a purchase, no rights are transferred to you.

You must not submit material that infringes another persons rights. You grant us a limited licence to use material you submit only as reasonably necessary to process your order, provide a service, operate the website, or meet our legal obligations.

10. Third-party services and links

The website may use or link to third-party services, including Shopify, payment providers, delivery providers, and Google services. Those providers may have their own terms and privacy practices. We are not responsible for independent third-party websites or services, except to the extent required by law.

11. Returns, refunds, and cancellations

Our Return and Refund Policy forms part of these terms. Nothing in these terms or that policy limits rights that cannot lawfully be excluded, including rights under the New Zealand Consumer Guarantees Act 1993 where it applies.

12. Consumer guarantees

If you acquire goods or services as a consumer, you may have statutory guarantees and remedies. These terms do not exclude, restrict, or modify those rights where doing so would be unlawful.

If goods or services are acquired in trade and the legal requirements for contracting out of the Consumer Guarantees Act are met, any separate written business agreement may state that the Act does not apply. This paragraph does not by itself contract out of the Act.

13. Disclaimers and liability

To the maximum extent permitted by law, we do not guarantee that the website will always be uninterrupted, secure, or error-free. General educational content, including blog and AI Glossary content, is provided for information and is not professional, legal, financial, or medical advice.

Nothing in these terms excludes liability or a remedy that cannot lawfully be excluded. Where liability can lawfully be limited, Applied AI will not be liable for indirect or consequential loss, loss of profit, loss of data, or loss arising from use outside the intended purpose of a product or service. Any permitted limitation will be applied only to the extent it is fair and lawful in the circumstances.

14. Privacy

Our Privacy Policy explains how personal information is collected, used, and disclosed. By using the website, you acknowledge that policy.

15. Suspension and termination

We may suspend or end access to the website where reasonably necessary to address misuse, security risk, non-payment, unlawful conduct, or a material breach of these terms. Provisions that by their nature should continue after termination will continue.

16. Changes to these terms

We may update these terms from time to time. Updated terms apply from the date posted and will not retrospectively alter an accepted order unless required by law or agreed with you.

17. Governing law

These terms are governed by New Zealand law. The courts of New Zealand have non-exclusive jurisdiction, subject to any rights you have under the law of another jurisdiction that cannot be excluded.

18. General

If any provision is unlawful or unenforceable, the remaining provisions continue. A delay in enforcing a right is not a waiver. You may not transfer your rights or obligations under these terms without our consent; we may transfer ours as part of a genuine sale, restructure, or transfer of the business, provided your rights are not reduced.

19. Contact

Questions about these terms can be sent to Applied AI at hello@appliedai.nz.

Last updated: 30 July 2026.