Refund policy

Overview

This policy applies to purchases from Applied AI through appliedai.nz. It covers physical products such as printed art, digital or electronic products, and services. Nothing in this policy limits any rights or remedies you may have under the New Zealand Consumer Guarantees Act 1993 or other applicable law.

Faulty, damaged, misdescribed, or undelivered purchases

Please contact us at hello@appliedai.nz as soon as reasonably possible and include your order number, a description of the issue, and photographs where relevant. If a product or service does not meet a guarantee required by law, we will provide the remedy required in the circumstances. This may include repair, replacement, correction of the service, a refund, or compensation where applicable.

If printed art arrives damaged, please keep the item and packaging until we have assessed the claim. We may ask for photographs or arrange a return.

Change-of-mind returns for printed art and other physical goods

You may request a change-of-mind return within 14 days after delivery. To be eligible, the item must be unused, undamaged, and in its original condition and packaging. Proof of purchase is required.

Customised, personalised, or made-to-order items cannot be returned for change of mind unless we agree otherwise. This does not affect your rights when an item is faulty, damaged, misdescribed, or otherwise does not comply with applicable law.

Contact hello@appliedai.nz before returning an item. We will provide return instructions and the appropriate return location. Please do not send an item back without authorisation. For an approved change-of-mind return, you are responsible for return shipping costs and for the item until it reaches us. Original shipping charges are not refundable unless required by law.

Digital and electronic products

Because digital products can be accessed or downloaded immediately, we do not offer change-of-mind refunds after access, download, activation, or delivery has begun. If you have not accessed or downloaded the product, contact us promptly and we will consider a cancellation request.

If a digital product is faulty, inaccessible, materially different from its description, or otherwise fails to meet applicable legal guarantees, contact us so that we can investigate and provide an appropriate remedy.

Services and cancellations

You may cancel a service before work starts for a full refund of amounts paid for that service, except for any clearly disclosed non-recoverable third-party costs already incurred with your agreement.

If work has started, contact us promptly. We may deduct a reasonable amount for work already completed and agreed non-recoverable costs. Once a service has been fully delivered, we do not offer a change-of-mind refund. If a service is not delivered with reasonable care and skill, is not fit for an agreed purpose, is not completed within an agreed or reasonable time, or otherwise fails to meet applicable legal guarantees, the remedies required by law remain available.

Refund process

After we receive and inspect an approved physical return, we will tell you whether the refund is approved. Approved refunds will be issued to the original payment method, normally within 10 business days. Your bank or payment provider may take additional time to process the credit.

If more than 15 business days have passed since we approved a refund, contact hello@appliedai.nz.

Contact

For returns, cancellations, or refund questions, email Applied AI at hello@appliedai.nz. We will provide any physical return address privately as part of the return instructions.

Last updated: 30 July 2026.